Shop policies

Last updated on October 31, 2018My items are exclusive and only made to order.
Working time: between 5 and 7 business days (Granada – Spain)

Returns and exchanges
I gladly accept returns and exchanges

Contact me within: 14 days of deliveryShip items back within: 30 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details

14 days for: Exchange or Repair ( resize up/down). Buyer is responsible for return postage. We strongly recommend sending the package with tracking number.
For returns sent from outside of the European Union please ship them as “RETURNED MERCHANDISE”. Shipping fees, international duties and taxes will be deducted from the return. Anyway I will give instructions on how to do this.

Payment

Credit cards
Debit/bank cards
PayPal
iDEAL (Netherlands only)
Sofort (Austria and Germany)
Apple Pay
Android Pay

Shipping

Items will be sent by DHL (2-4 business days*) to the following countries:
UNITED STATES
CANADA
AUSTRALIA
NEW ZEALAND
EUROPEAN UNION

*business days not include weekend and holidays.

If your country is not included in this listing and you want the shipment through DHL, please ask me the shipping price.

Rest of the World will be sent by Certified Mail (10-18 business days)

Shipments worldwide.

All the items are properly packed in padded envelopes before delivery.
This guarantees the product arrives intact.

Additional policies and FAQs

Customers are responsible for import tax if applicable.
Customers of the European Community also can pay via Bank transfer. (ask me)

Privacy

This privacy policy explains how I collect personal information, and what I do with it. Please read this policy carefully. By purchasing from Silveralexa you consent to me using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, I will not be able to fulfill your order.

Your information:
To fulfill your order, I will receive certain information (which you gave to provide to me), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide us with additional personal information (for a custom order, for example), if you contact us directly.

How I use your information:

I will use this information:

1) To fulfill your order

First and foremost, I need to use and process your information to mail you the goods you ordered.

2) To contact you

I may use your contact details to communicate with you about your order, both before and after I send you goods.

3) For legal reasons

I may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping.

I’ll only keep your personal data as long as is necessary to fulfill these purposes.

Keeping your information private and secure:

I will only share your information for very limited reasons and circumstances, as follows:

1) If you agree

2) With our service providers (including our delivery companies, payment processors)

3) For legal reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party)

Your rights:

If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct and delete, your personal information.

Privacy
Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services. you requested and in my legitimate interest to improve my services
2) The third parties with whom he shares personal information
The GDPR requires that you disclose the details of any personal information you share with third parties.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:


Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time he keeps personal information
The GDPR requires you to disclose the period of time during which you will store personal information.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. If transferring personal information outside of Europe, how the transfer will be handled
GDPR requires you to disclose if you transfer personal information outside of the EU and the legal bases you rely on to do so, such as consent and contractual necessity.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. His buyers’ rights regarding his use of their personal information and his contact details

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.